Privacy Notice

Practitioner: Veronika Zvereva, M.Couns, MACA ABN: 11 450 091 322

This notice explains how your personal information is collected, used, and protected when you use this website or engage with counselling services provided by Veronika Zvereva (“the Practitioner”). The Practitioner is committed to handling your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information collected

Through this website:

  • Name, email address, and message content submitted via the contact form.
  • No cookies, tracking pixels, or analytics tools are used on this website.

Through counselling services:

  • Contact details (name, email, phone number).
  • Health and session information necessary for providing counselling, including session notes.
  • Billing and payment information processed through Halaxy (practice management platform).

How your information is used

Your information is used only for the purposes for which it was collected:

  • Responding to your enquiry.
  • Providing and managing counselling sessions.
  • Invoicing and record-keeping as required by professional and legal obligations.

Your information is never sold, rented, or shared for marketing purposes.

Third-party services

The following third-party services may process your data in the course of providing services to you:

Each service has its own privacy policy governing the handling of your data.

Data storage and security

  • Session records are stored securely in Halaxy’s encrypted cloud platform, hosted in Australia.
  • Contact form submissions are processed by Formspree and forwarded to the Practitioner’s email.
  • The Practitioner takes reasonable steps to protect personal information from misuse, loss, and unauthorised access.

Your rights

You have the right to:

  • Request access to the personal information held about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, subject to legal and professional record-keeping obligations.

Counselling records are retained for a minimum of seven years from the last session, in accordance with ACA guidelines and applicable legislation.

Contact

If you have questions about this privacy notice or wish to make a request regarding your information, please contact:

Email: admin@veronikazvereva.com.au

Last updated: March 2026